Archive for March, 2009:
Affiliate Marketing - Leaky Merchants
In thinking about a couple merchants that were reported as having “leaks” on the Affiliate Trust Forum, I feel it necessary to find some value consideration in the method from the merchant’s perspective. Two very large merchants, Amazon and Overstock.com, were reported as having leaks. eBay has leaks as well. These are very large profitable corporations that can’t be passed off as being clueless to some negative impact from inclusion of external links (leaks) on their ecommerce sites. In fact, you can safely assume that these links are beneficial to the bottom line in one way or other since ROI drives corporate marketing methods. <SPECULATION>The links included on these big brand sites must belong to sister companies, companies having some vested interest, or companies with mutually beneficial agreements in place.</SPECULATION> There are undoubtedly other motivations for external links.
But as a merchant myself, with no sister companies or special agreements, external links make no sense whatsoever. Once we’ve attracted a shopper to visit the site, the only external link I want them to take is the one that authorizes their credit card.
So where does the smaller merchant fit into this grand scheme? At the Amazon end, the small independent merchant end such as mine, or somewhere in between? Is that “somewhere in between” simply the result of observing the methods of the big guns and following suit without an understanding of the ramification, lost sales?
For the marketing affiliate, leaks are another black hole that sucks potential commissions when they’ve delivered the customer. Affiliate Trust provides a mechanism for observation and reporting of leaky merchants. Merchant alert emails are sent as a result of these reports and a merchant representative invited to join the discussion and address the concerns of their affiliates. As we interact with leaky merchants many of these questions will be answered and published.
Now The twitter Rush …
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